MIAMI DISTRICT OFFICE COMPLAINT PROCEDURES
(revised on June 19, 2014)
The USCIS Miami District Office has repeatedly emphasized its desire to resolve problem cases through INFOPASS. The procedures they have outlined are as follows:
• If a case lies outside the normal processing times, an INFOPASS inquiry may
• If the case is not resolved within (60) sixty of the INFOPASS appointment, a
second INFOPASS appointment may be made.
• If the case is not resolved within (30) thirty days of that appointment, then a
third INFOPASS appointment may be made. At that point, the case will be
referred directly to the FOD for review, by the AILA attorney submitting a
complaint on www.ailasouthflorida.org.
See May 22, 2012 Liaison Meeting Agenda with CIS Responses.
However, the USCIS Miami District Office has since confirmed that the “3 INFOPASS” system employed in the Miami District includes any inquires made to USCIS. This includes in-person inquiries made via INFOPASS, phone inquiries made to the National Customer Service Center at 1-800-375-5283, or e-Requests made on the www.uscis.gov website. Correspondences mailed to offices will not constitute an inquiry.
See Supplemental Notes to March 14, 2013 Liaison Meeting
Please note that the USCIS Miami District Office will now allow attorneys to present up to (5) five cases per INFOPASS appointment scheduled, with a limit of one appointment per day.
See February 11, 2014 Liaison Meeting Agenda with CIS Responses.
Speak to a Supervisor!
USCIS has also encouraged AILA attorneys to request to speak to a Supervisor at any INFOPASS appointment if the attorney feels his or her inquiry is not properly resolved.
Speak to the Field Office Director!
If an attorney has followed the INFOPASS guidelines (ie: attended the 3 INFOPASS appointments or alternatives listed above) and the case still has not been resolved, the attorney may request to speak with a Field Office Director at the third INFOPASS. However, an attorney may always ask to speak with a FOD (pending availability) if a pressing issue arises and the matter has not been resolved through normal channels (ie: by the Information Officer, Supervisor, or a Section Chief).